Complaints Investigator

We are looking for a Complaints Investigator to join our client’s housing team, ensuring fair and timely complaint resolution while delivering outstanding customer service.

Key Details:

• Contract: Until June 2025 (subject to monthly review)
• Salary: £21.83 PAYE / £28.70 UMB per hour
• Working Arrangement: Hybrid – Minimum 3 days in the office (Tuesdays, Wednesdays, and Thursdays)
• Location: Kings Cross/Hammersmith, London

Your Role:

• Investigate and resolve complaints, ensuring fair and timely outcomes.
• Take full ownership of cases, maintaining clear communication with residents throughout.
• Deliver high-quality written responses and prepare documentation for Stage 2 reviews.
• Liaise with internal teams to gather supporting information and drive resolutions.
• Process compensation payments in line with service standards.
• Accurately log all case details in the in-house CRM system.

What We’re Looking For:

• Proven experience in complaint handling within housing, local government, or a regulatory setting.
• Excellent customer service and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple cases efficiently, meeting strict deadlines.
• Understanding of regulatory complaint handling frameworks.

Why Apply?

• Join a well-respected housing provider, making a real impact on residents' experiences.
• Hybrid working model, offering flexibility and work-life balance.
• Competitive pay rates and career development opportunities.

Interested? Apply today and take the next step in your housing career!