Liquid RS
Published
3rd February 2025
Location
Kent, United Kingdom
Job Type
Salary Estimate
20,000 - 25,000

Description

We’re looking for a Contact Centre Advisor to join our client’s team, providing excellent customer service and ensuring first-contact resolution for residents.

Key Details:

  • Temporary role
  • Full-time, 35 hours per week
  • Hybrid role (office-based in Pitsea with potential home working after competency sign-off)
  • Rates: £13.99 ph PAYE / Umbrella rate TBC

Your Role:

  • Be the first point of contact for residents via phone, email, web chat, or written correspondence.
  • Provide accurate information and support regarding repairs, maintenance, and general housing queries.
  • Strive for first-contact resolution by fully investigating and addressing residents’ concerns.
  • Ensure residents receive the right services and that queries are managed effectively.
  • Support the Neighbourhood Management team in delivering high-quality estate management services.

What We’re Looking For:

  • Experience working in a customer service or contact centre environment.
  • Strong IT skills with the ability to use systems to record and retrieve information efficiently.
  • Excellent communication skills and a proactive approach to problem-solving.
  • Ability to manage high call volumes while maintaining excellent customer service.

Working Hours & Training:

  • Shifts between Monday to Friday, 8:00 am - 6:00 pm (rotating pattern).
  • Mandatory 3-week full-time training programme at Pitsea office (Monday to Friday, approx. 9:00 am - 4:30 pm).
  • Potential hybrid working available after competency sign-off.

Why Apply?

  • Join a dynamic team that makes a real difference in residents’ lives.
  • Receive full training and ongoing support from experienced team leaders.
  • Opportunity to develop customer service skills in a fast-paced environment.

Ready to make a difference? Submit your CV today and be part of a team that prioritises excellent service. Apply now!

Apply
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