
Liquid RS
Description
We’re looking for a Contact Centre Advisor to join our client’s team, providing excellent customer service and ensuring first-contact resolution for residents.
Key Details:
- Temporary role
- Full-time, 35 hours per week
- Hybrid role (office-based in Pitsea with potential home working after competency sign-off)
- Rates: £13.99 ph PAYE / Umbrella rate TBC
Your Role:
- Be the first point of contact for residents via phone, email, web chat, or written correspondence.
- Provide accurate information and support regarding repairs, maintenance, and general housing queries.
- Strive for first-contact resolution by fully investigating and addressing residents’ concerns.
- Ensure residents receive the right services and that queries are managed effectively.
- Support the Neighbourhood Management team in delivering high-quality estate management services.
What We’re Looking For:
- Experience working in a customer service or contact centre environment.
- Strong IT skills with the ability to use systems to record and retrieve information efficiently.
- Excellent communication skills and a proactive approach to problem-solving.
- Ability to manage high call volumes while maintaining excellent customer service.
Working Hours & Training:
- Shifts between Monday to Friday, 8:00 am - 6:00 pm (rotating pattern).
- Mandatory 3-week full-time training programme at Pitsea office (Monday to Friday, approx. 9:00 am - 4:30 pm).
- Potential hybrid working available after competency sign-off.
Why Apply?
- Join a dynamic team that makes a real difference in residents’ lives.
- Receive full training and ongoing support from experienced team leaders.
- Opportunity to develop customer service skills in a fast-paced environment.
Ready to make a difference? Submit your CV today and be part of a team that prioritises excellent service. Apply now!