
Liquid RS
Description
We’re looking for a Home Ownership Support Coordinator to join our client’s team. This role will support the Home Ownership Support Team, handling resale and staircasing instructions, general enquiries, caseload management, and reporting.
Key Details:
- Temporary role from February to June (potential to extend)
- Part-time: 14 hours per week (Wednesdays & Fridays, 9 am – 5 pm)
- Hybrid working between Hammersmith, Kings Cross, and home
- Rates: £20.42 ph PAYE / £26.84 ph Umbrella
- Mandatory full-time training (35 hours per week) for the first 3-4 weeks
Your Role:
- Be the first point of contact for customers, ensuring enquiries are handled efficiently.
- Manage resale and staircasing instructions, ensuring seamless customer experiences.
- Support inbox management, caseload assignment, and workload distribution.
- Maintain accurate records, manage invoices, and provide reports on team performance.
- Ensure excellent service delivery by adhering to customer satisfaction targets.
- Work collaboratively with internal and external stakeholders, including solicitors, valuers, and surveyors.
What We’re Looking For:
- Experience in customer service or administrative support within housing or property.
- Strong organisational skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Knowledge of Low-Cost Home Ownership products, particularly Shared Ownership, is desirable.
- Good IT skills, including proficiency in Microsoft Office (Excel, Word, Outlook).
Why Apply?
- Work with a leading housing provider.
- Gain valuable experience in homeownership and property management.
- Opportunity to develop skills in customer service, reporting, and case management.
? Take the next step in your career! Submit your CV today and contribute to delivering high-quality homeownership support. Apply now!