Description
The Role
As a Housing Officer Level 2, you will play a key role in delivering an effective, resident-focused housing management service. You’ll take ownership of housing management activity across schemes, ensuring homes and estates are safe, well-maintained, and that residents feel listened to, supported, and informed.
- Contract: 6 months minimum - extensions thereafter likely
- Pay: 20.84 per hour PAYE | £27.56 per hour Umbrella
- Location: Hybrid, Kings Cross office (2 days)
About the Organisation
This role sits within a large, G15, values-led housing assocation operating across London, with a strong focus on resident experience, community engagement, and delivering safe, well-managed homes. The organisation is known for its collaborative culture, commitment to continuous improvement, and empowering frontline housing staff to take real ownership of their schemes and resident relationships.
Key Responsibilities
- Delivering core housing management services including viewings, lettings, void management, and tenancy sustainment
- Managing rent arrears and debt collection, supporting income recovery
- Acting as a visible and proactive presence within communities, responding to resident queries and concerns
- Undertaking estate inspections to ensure high standards, health & safety compliance, and excellent resident experience
- Coordinating with internal teams and external contractors to resolve repairs, ASB, safeguarding, and compliance issues
- Managing complaints and disputes with empathy, ensuring outcomes are clearly communicated and documented
- Supporting performance improvement initiatives and meeting KPIs
- Carrying out home and estate visits as required
- Representing the resident voice and taking accountability for issues through to resolution
What We’re Looking For
You’ll be a confident and resilient Housing Officer with a strong customer-focused mindset and the ability to manage a varied, fast-paced workload. You’ll naturally demonstrate values such as compassion, accountability, inclusivity, and professionalism in your approach to residents and colleagues.
- Proven experience in a Housing Officer role
- Strong knowledge of housing management, lettings, and rent recovery
- Confident working independently across multiple locations
- Excellent communication and organisational skills
- Ability to manage a varied caseload in a busy London patch
This is an excellent opportunity for a proactive Housing Officer looking for an immediate start within a respected housing provider, offering flexibility, hybrid working, and competitive pay.