Description
We have an exciting opportunity for four enthusiastic and customer-focused Housing Officers to join a well-established Neighbourhood Services team, based at an area housing office on a large and diverse estate in West London. The organisation is a major London local authority landlord with a strong focus on resident engagement, community safety and neighbourhood improvement. You’ll be part of a proactive team delivering high-quality housing management services and making a real difference to residents’ lives.
Key details
- Location: West London, W12
- Contract: Ongoing temp-contract (long term for the right candidates)
- Rates: £23.07 per hour PAYE / £29.49 per hour Umbrella
- Salary: £40,389 per annum
The role
You will be responsible for the day-to-day management of a defined patch of tenancies, leases and licences, delivering a visible, front-line housing management service. Your responsibilities will include:
- Providing an excellent customer-focused service to residents
- Managing tenancies and leasehold matters from sign-up through to sustainment
- Investigating and managing anti-social behaviour cases
- Carrying out estate inspections and neighbourhood walkabouts
- Completing tenancy verification and compliance checks
- Supporting wider neighbourhood and estate management activity
- Working with internal teams and external partners to resolve issues effectively
About you
We are looking for candidates with housing management experience or strong transferable skills who can demonstrate:
- Excellent customer care and communication skills
- A proactive, problem-solving approach
- The ability to manage a busy workload and prioritise effectively
- Confidence working independently while contributing to a team environment
- A genuine commitment to supporting residents and improving neighbourhoods
What’s on offer
- A varied and challenging role in a fast-paced housing environment
- Support from a high-performing and experienced team
- Opportunities to further develop your housing management knowledge and skills
- Competitive hourly rates: £23.07 PAYE / £29.49 Umbrella
This is a fantastic opportunity for Housing Officers looking to build experience within a large London borough landlord and work at the heart of community-focused housing services.? Apply today for immediate consideration.