Liquid RS
Published
3rd February 2025
Location
London, United Kingdom
Job Type
Salary Estimate
30,000 - 40,000

Description

We’re looking for a Resident Services Officer (Housing) to join our client’s team.

This role will be responsible for delivering high-quality neighbourhood management services, supporting residents with tenancy matters, and ensuring seamless coordination of housing functions.

Key Details:

  • Temporary role until August (potential to extend)
  • Full-time, 36 hours per week
  • Hybrid working arrangement
  • Rates: £17.73 ph PAYE / £22.01 ph Umbrella

Your Role:

  • Provide face-to-face, telephone, and email support to residents, ensuring their queries are resolved effectively.
  • Assist with tenancy-related functions, including mutual exchanges, tenancy visits, and Right to Buy applications.
  • Manage reception services, ensuring that visitors and residents receive excellent customer service.
  • Process incoming and outgoing housing management correspondence, including Members' Enquiries and complaints.
  • Ensure accurate record-keeping and data management for tenancy agreements and estate-related tasks.
  • Support fire risk assessment monitoring and estate inspections.
  • Work closely with internal teams and external partners to enhance service delivery and resident satisfaction.

What We’re Looking For:

  • Experience in a housing or customer service role, preferably within a local authority or social housing setting.
  • Strong organisational skills with the ability to manage multiple tasks and priorities.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office and housing management systems.
  • Ability to work well with residents, stakeholders, and teams to improve service outcomes.

Why Apply?

  • Work within a highly regarded local authority in a rewarding and impactful role.
  • Gain valuable experience in housing management and customer service.
  • Contribute to meaningful work that enhances the lives of residents.

Ready to take the next step? Submit your CV today and become part of a team dedicated to delivering excellent housing services. Apply now!

Apply
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