Service Support Analyst

We have an exciting new vacancy for a Service Support Analyst to work for our client, a large Housing provider with offices in North & West London.

This is a temporary role for 14 weeks scheduled to start next Monday 14th April paying; £155.90 per day PAYE/ £206.17 per day Umbrella rate.

You will be required to work full time (35 hours per week) from the office based in Kings Cross, and will be primarily responsible for supporting both 1st and 2nd Line duties.

Responsibilities

• To provide 1st, and 2nd line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction
• To take ownership of user issues, problems, perform a technical diagnosis and fix issues either remotely or on-site
• Efficiently and effectively providing solutions/workarounds to Incident’s, Problems, Service Requests and Changes within SLA thresholds
• Providing technical assistance and support to colleagues in IT related matters
• Creating, manage and transfer Knowledge documentation to all related company IT support teams
• Ensuring appropriate standards and procedures are adhered to support a high-quality deliverable to the company
• Assisting the Problem Management process and using senior technical resources to deliver the service
• The delivery of an outstanding, consistent and reliable customer focused IT service ensuring a responsive service to all customers
• Providing support and mentoring services to Service Desk Analysts
• May need to undertake the role of Service Desk Analyst during short periods of cover (to cover sickness, holidays etc)

If you're looking for a new role within a large and established housing association, apply today for consideration.