Vacancy Description

£33.00 Per Hour Full-Time

We have a new vacancy for 2 x Tenancy Specialist Team Leaders to work for a leading housing provider on a hybrid basis (2 days a week in the office.)

This is a temporary position starting mid June until September 2024 initially with potential to be extended paying £22.57-£26.08 ph PAYE / £28.11-£32.59 ph Umbrella rate DOE.

Brief
Supervising the work of 5 Tenancy Specialists who deal with all ASB casework and cases of housing fraud. The Team Leader will primarily focus on complex queries, support as well as advice & guidance to the team. Will be responsible for the performance and coaching of their team. They will not have their own caseload but will be expected to contribute to serious cases and attend multi-agency meetings.

The clients preference is for candidates with previous supervisory experience but we can consider Senior Tenancy/ASB Officers looking to move up in their career – they will need to demonstrate at interview their competence/suitability for taking on a more senior role.
* Candidate will require a new Basic DBS on appointment *
Main purpose of the role

To support the Tenancy Specialist Manager in the delivery of a regional anti-social behaviour and housing fraud service.

To effectively manage and drive high quality performance of a regional team to deliver an effective and professional response to issues of anti-social behaviour.

The Tenancy Specialist Team Leader is responsible for the day to day supervision of a regional team of Tenancy Specialist to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring that our neighbourhoods are places that residents want to live.

Successful delivery will involve a strong collaborative approach with key external partners across the region and with other departments.

Key Accountabilities

* Ensure the Tenancy Specialists (TS) are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
* Positively promote and embed company values and ways of working.
* Provide guidance and support to TS to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud.
* Ensure that TS have a thorough understanding and comply with company policies, procedures and business processes.
* Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, inform the local Neighbourhood Plans and local offers.
* Work with local partner agencies to ensure an effective multi agency response to serious or persistent problems of ASB and tenancy fraud.
*
* Work with Courts and court user groups across the region to ensure company is compliant with court civil procedures and any pre-action protocols and has a positive working relationship.
* Developing and supporting effective working practices and cross team collaboration particularly in respect to the local delivery of ASB services and tenancy enforcement action.
* Providing guidance and support to TSs on more complex cases, using experience in ASB to make key decisions on initial actions particularly high risk cases. Building a high level of individual and team knowledge and expertise in areas of ASB to ensure a consistently high standard of service delivery and instil a culture of continuous improvement.
* Ensure TSs are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction. Ensure that TSTOs have a thorough understanding and comply with company policies, procedures and business processes. Positively promote and embed company values and ways of working.
* Lead and motivate the Tenancy Specialist Team through monthly 1:1 meetings, team meetings and annual performance reviews to ensure key performance targets are being met within service standards.

Experience & Knowledge

* Extensive knowledge of best practice in tackling anti-social behaviour.
* Significant experience of achieving successful outcomes in managing ASB.
* Demonstrable achievement in developing a team to build team competence and performance.
* An understanding of using data to analyse and identify trends and hotspots and develop appropriate responses.
* A good understanding of good practice in managing tenancy fraud and key legislation.
* Experience and understanding of legal proceedings and presenting cases in court.
* Experience of working with and influencing a range of internal and external stakeholders.
* Experience of leading a team through business change is desirable.

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