Vacancy Description

£21.00 Per Hour Temporary

We are urgently seeking an experienced ASB Officer to work on a temporary basis (3 months minimum). This role is working for an excellent organisation based in Kent and is paying £20.85 PAYE – Umbrella rate TBC.

Job purpose:

To investigate reports of nuisance, domestic abuse harassment or anti-social behaviour made by tenants, residents, leaseholders or members of the public
To provide support and guidance to housing management on low level ASB issues
To maintain effective liaisons with external and internal partners and agencies

Relationships: Indicate key internal and external networks and relationships the job holder will need to establish, maintain or develop:

* Housing Management and Contact Centre Teams
* Technology and CRM Teams
* Customer Experience Team (Complaints)
* Customers/engaged customers
* Other HAs network group – i.e., G15
* Local Authorities community safety partnerships, police, victim support, domestic abuse services, voluntary sector etc.

Person specification:

Knowledge:

* BTEC Level 3 – Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners
* A good knowledge of the relevant legislation and of tenancy enforcement
* Sound knowledge of best practice in relation to the management of nuisance and harassment
* Understanding of the responsibility of other agencies (e.g. Police, Local Authority)
* Prior experience of working in a multi-racial setting and with people in a multi-ethnic community
* Experience of working in partnership to generate joined up solutions to problems
* Experience of preparing/presenting anti-social behaviour cases for legal action
* Experience of dealing with cases of nuisance and harassment in a housing management environment including preparation of and progressing legal action.
* Working with a team
* Experience of using mediation as a means of resolving disputes good understanding of equality and diversity.

Skills:

* Communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language
* Able to develop partnership working with other agencies to generate effective solutions to problems
* Able to organise and prioritise own workload to meet deadlines
* Able to contribute to the development and review of Policy and Procedure regarding nuisance and harassment good negotiation and influencing skills

Abilities:

* Customer-focused
* Able to work under pressure with minimum supervision
* Self-motivated with a flexible approach to work
* Meticulous attention to detail and quality
* Able to build collaborative relationships and work productively with other departments and external bodies
* A ‘can do’, proactive approach to problem solving
* Always willing to learn and continue in personal development by attending conferences, seminars, webinars and training
* A full driving licence and access to own vehicle.

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