Vacancy Description

£190.00 Per Day Full-Time

We have a new urgent vacancy for a AST Housing Officer to work on a 3 month temporary basis for a council based in South East London paying £151.95 per day PAYE / £190.06 per day Umbrella.

Main purpose of post

* The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
*
To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
*
To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
*
To support the Liveability Team deliver the Vulnerable Residents Offer.
*
To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council’s reputation and landlord/tenant relationship

Key Unit Accountabilities
Service delivery

1
Deliver key housing management services to a high standard, ensuring that activities are delivered on time
2
To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents
3
Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements
4
Lead on investigations and written responses when member enquiries come in from ward councillors
5
Support Public Health and the company engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions
6
Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully
7
Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met
8
Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications
9
Respond to complaints, members’ enquiries and problems of service delivery which are within the post holder’s responsibility and make suggestions for improving service delivery
10
Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements
11
Ensure the delivery of all services comply with relevant legislation and regulation.
12
Investigate and manage abandoned properties
13
Conduct tenancy checks and investigate tenancy fraud
14
To manage decants including being point of contact for tenant liaison
15
To carry out new tenant welcome visits and tenancy reviews
16
Investigate and process tenancy changes e.g. succession, assignment, mutual exchange
17
Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support
18
To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety
19
To monitor contracts providing estates services
20
To produce Estate Plans and work with other service areas to deliver these
21
To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy
22
To investigate and manage other key breaches of tenancy e.g sub-letting
23
To provide reports i.e. on management transfers or case work and actions
24
To work effectively with partner agencies
25
Identify the need for and promote tenant participation and community development initiatives
26
Organise and attend community meetings, forums and events including evenings and occasionally at weekends

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