Vacancy Description

£43.00 Per Hour Full-Time

We have a new vacancy available for a Leasehold Manager to work with a large housing association with offices in North & West London. This is a 3 month temp to perm position paying £32.40 ph PAYE / £42.60 ph Umbrella rate.

Ideal candidate MUST have Leasehold and line management experience.

This is a full time (35 hours a week – 9am to 5pm) role with 3 days in the office and 2 from home dependent on business needs.

You will have line management of 7 members of staff (6 Property Management Officers and 1 Building Manager). This role is dealing with Leasehold properties only.

Role Purpose
To manage and empower a team of staff delivering all aspects of a customer focused and compliant leasehold and property management service within a local area.

Responsible for
All aspects of a leasehold and property management service for homeowner customers within your team’s area. * Managing and coaching a team made up of Property Management Officers, Senior Property Management Officers and Coordinators to provide an effective, commercial and customer focused property management service. * Effective stakeholder and customer contact. * Compliant leasehold policies and procedures. * The rent and service charge setting, consultation and reconciliation processes within your team including income collection.

Role Accountability
Leadership and Management
* As a member of the Leasehold Services management team you will help develop a trusting and collaborative culture that aligns with purpose, mission and values.
* Lead, manage and support your team in line with management behaviours in order to get the best out of your staff and deliver agreed plans, KPIs and service standards.
* Report to the Head of Leasehold Services and Assistant Director of Leasehold Services as required on all aspects of business activities within relevant remit (plans, budgets, KPIs, outcomes, risks).
* Effectively promote collaborative approaches to engage your team to work successfully to deliver high quality services with cost-effective outcomes.
* Establish and maintain a culture of service improvement, supporting staff to deliver change projects to meet developing and evolving customer needs.
* Represent the company externally; develop and maintain reputation as appropriate and build effective relationships with relevant stakeholders.
* Ensure you and your team follow the financial regulations, policies and procedures at the company.
* Ensure that you and your team follow relevant Health and Safety policies and related procedures, keeping up to date with changes and taking action to maintain personal health and safety and that of others. Integration
* Ensure your team is effectively integrated in line with the Business Plan for Home Ownership developed by the Director of Home Ownership.
* Support staff through the change ensuring appropriate training and knowledge sharing is provided.
* Work closely with managers and colleagues in key departments and teams like Business Support, Delivery, Housing, Development, Assets, Finance, BID and HR to ensure the transition goes smoothly for customers and staff.

Home Ownership
* Implement and embed appropriate strategies to ensure the team deliver improved resident satisfaction in your area, aiming for performance as per the Home Ownership Business Plan.
* Embed a culture within the team of delivering a property management service that meets compliancy with the lease whilst maintaining customer focus and championing the needs of residents.
* Ensure that our properties are managed to a high standard, with residents receiving a professional, compliant and customer-focused service. This will include managing repairs and services with the relevant stakeholders so that our estates look like well-managed and attractive places to live.
* Ensure the team achieves improved rent and service charge collection rates, with reductions in the number of residents in arrears, and overall level of arrears. * Ensure the organisation’s lease, legal and financial liabilities on directly manged and third-party owned developments are best protected. This to include effective management of any Right-to
* Manage and/or Resident Management Companies.
* Ensure the team manages debt in line with agreements with mortgage lenders, so to avoid lenders withdrawing from the shared-ownership market.

To do the job well, we have outlined the knowledge, experience, and skills you need to do the job

Professional expertise (know how & experience)
* Experience of delivering excellent customer services that meet individual needs and performance requirements. * Experience and/or knowledge of leasehold legislation, leasehold tenure and associated property management regulations. * Experience of delivering excellence through effective contract management, and driving performance through managing contractors and agents. * Experience of or ability to work in a fast paced property management environment, with a track record of delivering against multiple competing objectives. * Experience of staff management * Willingness to work evenings/weekends to meet resident needs.

* Excellent communication skills including report and presentation writing to management level, and ability to represent the organisation effectively with external parties.

Qualifications and/or professional membership
* IRPM (Member) – desirable and essential to be able to be achieved in first year.

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