Vacancy Description

£24.00 Per Hour Temporary

We are recruiting for an excellent temporary opportunity as my clients Legal Disrepair Coordinator based in SE1. This role is paying £19.24 PAYE / £23.85 umbrella and is hybrid working (2 days on site, 3 days from home).

As a Legal Disrepair coordinator, you will:
* Be a customer facing member of the team, supporting our customers and operational teams in the
delivery of property services, particularly focused on disrepair case management;
* Manage legal disrepair cases in line with the Legal Disrepair Protocol;
* Liaise with solicitors and residents in order to resolve outstanding repair /claims through to
resolution;
* Assist in identifying trends through analysis and reporting;
* Liaise and assist the contractors in completing repairs to a high standard, including visiting
residents at their homes;
* Work closely with legal services, panel solicitors, operational and customer teams to ensure
effective communication and liaison arrangements are followed;
* Ensure the provision of excellent customer service and experience to all stakeholders to maximise
customer satisfaction;
* Advise and support our customers in resolving their queries and issues, ensuring that their
expectations are managed and proactive resolutions are identified;
* Deal with routine enquires from external agencies, internal customers and stakeholders in a
professional manner within pre-agreed departmental and company timeframes;
* Manage enquires and requests for service via the telephone, computer and all other means of
communication that come from internal and external customers;
* Ensure our customers are regularly and clearly communicated with, kept up to date on progress
and their expectations managed;
* Work in collaboration with other departments to ensure that a seamless service is delivered to
Clients and that key performance indicators are met;

* Liaise with both internal and external stakeholders, to coordinate programmes of repair work and
improvements;
* Ensure suitable filing and recording systems are in place, and that information is accessible for all;
* Promote good office and IT ‘housekeeping’ throughout the department;
* To prepare reports using Microsoft and other databases as well as written text.;
* Undertake any other reasonable duties as required by the Heads of Service or their nominees,
which may include working outside normal working hours;

You will have:
* Excellent understanding of disrepair case management and the pre-action protocol;
* Ability to work independently, exercising good initiative and judgement;
* Excellent written and verbal communication skills;
* Proven time management and prioritisation skills;
* Proven experience and ability to deliver excellent customer care and valuing diversity;
* Excellent attention to detail and ability to work on a variety of tasks simultaneously, moving from
one task to another quickly;
* Able to deal with a range of difficult problems and resolve these to the customer’s satisfaction,
exploring alternatives options to resolve the problem;
* Ability to work under pressure and meet deadlines and targets;
* Demonstrable experience in a role which has required good admin skills, including keyboard,
telephone, IT and experience of working with databases;
* Experience of raising, monitoring and recording work orders though a relevant housing / repair
management system;
* Experience in coordinating and following up on work programme;
* Experience in investigating and reporting on numerous sources of data;
* Experience in dealing with a wide range of people including clients, staff, contractors and
external agencies;
* Experienced IT skills which must include a high proficiency in Microsoft Excel;
* Experience in diary management and appointment scheduling;
* Knowledge and understanding of an administration service and problem solving in the absence
of key staff.

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