Neighbourhood Officer (Camden, Holborn)

Our client is an exceptional registered social landlord, managing over 7,800 homes in London and Hertfordshire. Providing affordable housing in the community as well as related care and support services to the people who live in them.

We are now seeking an experienced Neighbourhood Officer on a temporary basis initially, paying £17.67 ph PAYE/ £23.21 Umbrella rate Umbrella (based on £34k per annum). Office base is in Euston, role is hybrid with the expectation of at least 1 day in the office & public transport can be used for Camden patch so being a car user / owner is not essential.

Housing management experience is essential, the candidate must have experience of managing anti-social behaviour, health and safety and working with vulnerable residents.

We’re looking for a committed and motivated person to assist in delivering a proactive, high quality and customer focused neighbourhood property management service to Origin’s residents. You’ll be a trusted advocate for our residents and their neighbourhood, being visible and proactively helping you manage our estates, know our customers and their communities.

You’ll manage a small patch of general needs, intermediate and market rent properties, and schemes, resolving issues at the point of first contact, ensuring value for money service to our customers. You will assist the Neighbourhood Team with day-to-day housing management across all patches to develop strong Neighbourhood Management skills. On the job training will be provided and there will be opportunities to progress within the Team. You will work collaboratively with other teams, you will be innovative and solution focused to ensure the delivery of a seamless customer service, providing an exceptional customer experience to our organisation.

You will put customers views and experiences at the forefront, ensuring they feel listened to and their concerns are acted on and communication is proactive.

Assist with the management and resolving of tenancy and estate management issues across multiple tenures, including general needs, market & intermediate rent and hospital sites/accommodation.

* You will work with colleagues and residents to improve the estate environment and community, building relationships with third parties for mutual benefit

* You will assist with resident queries, liaising with internal departments as necessary to ensure that customer enquiries are dealt with efficiently and within service standards and KPI’s.

* Work collaboratively with the Property Services and Estate Services Teams, to ensure estates are clean, safe and well maintained and carry out regular estate inspection walkabouts.

* You’ll assist with new developments, establishing early design/service principles on new build schemes, developing robust management plans, ensuring a seamless handover and induction

* You will assist to progress and prepare cases for court, representing the company at Court as required,
ensuring any potential financial implications and risks are highlighted to the Team Manager.

* You’ll assist in all tenancy/neighbourhood processes, in line with statutory timescales and policies and procedures, recharging costs for services where appropriate, including: mutual exchanges, successions, management transfers, settling in visits, welfare visits, changes to the tenancy, alteration requests, tort notices etc.

* You’ll create energy and achieve all team and personal targets, including Fire Risk Actions and Personal Emergency Evacuation Plans (PEEPS).

* You will assist with complaints/MP/Councillor enquiries within required timescales.

* You will assist in providing support to vulnerable residents (including hoarding cases) to manage tenancies and risk, sign posting to internal and external support services.

* You will assist in building and sustaining thriving and cohesive neighbourhoods by effectively managing schemes, including supporting the Neighbourhood Team on managing anti-social behaviour