Vacancy Description

£20.00 Per Hour Temporary

We have a new vacancy for a Neighbourhood Response Officer based in London covering Haringey and Enfield. This position is a part-time temporary position, working Wednesday, Thursday and Friday 9am – 5pm.

Essential experience with estate inspections and ASB. Court attendance beneficial but not essential.
Main purpose of the role

* You’ll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.
* To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies. Successful delivery will involve a strong collaborative approach across Clarion teams and departments, local partners and residents.

Key responsibilities

* Develop and deliver neighbourhood plans and local offers.
* Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
* Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
* Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
* Liaise with other Clarion departments on neighbourhood improvements and services
* Visit customers in breach of their tenancy or lease agreement where tasked to do so
* Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
* Conduct viewings and sign ups or tenancy assignments.
* Attend court to represent Clarion and/or provide witness statements as required
* Conduct evictions and attend stay hearings.
* Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
* Assist with major incidents and the decanting of tenants

Skills and Attributes

* Customer focused.
* Enjoys working with people in the community.
* Able to develop effective working relationships with colleagues across Clarion and external agencies.
* Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold
* them to account
* Confident and able to work alone
* Positive mind set with a focus on solutions rather than obstacles
* Demonstrates the ability and motivation to learn quickly and achieve results
* Willingness to be take responsibility and be proactive and creative in finding solutions
* Resilient and able to respond to change and new ways of working positively
* Excellent communication skills, able to adapt approach to the audience

Experience and knowledge

* Experience of providing good customer service
* Experience of dealing with customers in person
* Experience of working with external partners
* Experience of working to plans and targets
* The ability to exercise good judgement
* Essential experience with estate inspections and ASB. Court attendance beneficial but not essential.

Other Requirements

* Willing to respond at short notice in the event of a major incident.
* A clear commitment to equality and diversity principles and practices in service provision and employment.
* Ability to regularly travel across the region.
* Able to work early evenings and occasional weekends if required

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