Vacancy Description

£25.00 Per Hour Temporary

We have a new vacancy for a Neighbourhood Response Officer to work for a large housing association from July for 2 months initially with potential to be extended past this covering Islington / Camden areas. This is a temporary role paying £19.75 ph PAYE / £24.51 Umbrella rate.

Main purpose of the role
To ensure that neighbourhoods are places that residents want to live. You’ll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.

To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.

Successful delivery will involve a strong collaborative approach across teams and departments, local partners and residents.

Key responsibilities

* Develop and deliver neighbourhood plans and local offers.
* Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
* Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
* Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
* Liaise with other departments on neighbourhood improvements and services
* Visit customers in breach of their tenancy or lease agreement where tasked to do so
* Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
* Conduct viewings and sign ups or tenancy assignments.
* Attend court to represent the company and/or provide witness statements as required
* Conduct evictions and attend stay hearings.
* Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
* Assist with major incidents and the decanting of tenants

Skills and Attributes

* Customer focused.
* Enjoys working with people in the community.
* Able to develop effective working relationships with colleagues across the company and external agencies.
* Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
* Confident and able to work alone
* Positive mind set with a focus on solutions rather than obstacles
* Demonstrates the ability and motivation to learn quickly and achieve results
* Willingness to be take responsibility and be proactive and creative in finding solutions
* Resilient and able to respond to change and new ways of working positively
* Excellent communication skills, able to adapt approach to the audience

Experience and knowledge

* Experience of providing good customer service
* Experience of dealing with customers in person
* Experience of working with external partners
* Experience of working to plans and targets
* The ability to exercise good judgement

Other Requirements

* Willing to respond at short notice in the event of a major incident.
* A clear commitment to equality and diversity principles and practices in service provision and employment.
* Full driving licence with use of own vehicle
* Able to work early evenings and occasional weekends if required

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