Vacancy Description

£21,000.00 Permanent

A highly regarded producer of beautifully designed timber doors since the 1950's are looking for a bright and enthusiastic individual, who is tech-savi to join the expanding operation.

They require candidates with a strong Customer service background that is happy to help potential customers reach the point of sale and  to be ambassadors for the company in all communication.

The company are are exremely keen to train and develop their staff so will require motivated peple that want a career with genuine prospects and that are smart and able to showcase their products eloquently to customers.

 

Reporting to:  Customer Contact Manager

 

Hours:  

Mon- Fri 08.00-17.30 or 10:00-19:30.  

Saturdays 9.00-17.30

Sundays 10.00-16.00

Approx. 5 days per week on a rota basis (currently 1 weekend in 4 on)

 

The Role

 

You will be joining a busy Customer Contact Centre where your enthusiasm for providing outstanding service, primarily via the telephone, will delight our customers.

 

You will be handling telephone calls and “live person” instant messages which are generated via the ecommerce website, and will be expected to professionally deal with queries, converting them in to orders whilst providing exceptional consumer advice on our products.

 

Key Aspects of The Role

 

  • To act as the first point of contact for all inbound online and telephone sales enquiries.

  • Providing expert door advice whilst upselling and cross-selling “me-too” products such as door furniture.

  • Processing Orders and raising quotations over the telephone and via Live Chat.

  • Processing orders generated by the website.

  • Liaising with customers to book deliveries.

  • Following up on active quotations.

  • Confidently communicating with customers, via the Telephone/Live Chat/Email, and dealing with their enquiries efficiently

  • Advising on customer feedback and faults regarding the website.

  • Professionally representing the company always.

 

The Candidate

  • A persuasive and energetic personality.

  • Excellent telephone sales skills.

  • Confident in giving customer product information and advice.

  • Handling payments over the phone or via the website with confidence and due diligence

  • Familiarity with a typical order processing function.

  • Strong verbal and written communications skills with a good eye for detail.

  • Experience of converting tentative enquiries into confirmed sales.

  • Good understanding of Microsoft Office applications.

  • Good understanding of Live Chat applications would be advantageous.

  • Previous experience of working in a Retail/DIY or call centre environment is essential.

    The post is to start ASAP so if you are keen on exploring this opportunity, please apply ASAP.

Apply for This Vacancy

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