Vacancy Description

£24.00 Per Hour Permanent

We have a new vacancy for 2X Property Management Officers covering Hertfordshire. This is a temporary position for a minimum of 3 months (extension likely), hybrid working and is paying £18.09p/h PAYE / £23.78p/h Umbrella.

Job Purpose:

You will be the leasehold specialist within the Home Ownership team, managing all aspects of the property management and leasehold service end to end across your patch. You will take ownership for getting the job done effectively and keeping residents updated.
With overall accountability to customers in your patch and ownership of their issues you will have the required authority, budget, skills and support to creatively and proactively address the needs of your residents.

Responsible for:

* Delivery of the property management and leasehold service to homeowner customers
* Providing a compliant, proactive and customer focused leasehold service to residents
* Service charges including setting budgets, managing costs and reconciling accounts
* Income collection
* All aspects of engagement and consultation with residents (including section 20)

Knowledge, Skills & Experience: Essential

* An understanding of leasehold tenure and the various home ownership schemes in which housing associations are involved
* Experience working with policy and procedures
* Experience working to meet KPI
* Excellent PC skills
* Excellent verbal and writing skills

Knowledge, Skills & Experience: Desirable

* Property Management experience
* Experience managing the section 20 consultation process
* Experience reading and reviewing lease agreements
* Experience of income collection processes including escalation for challenging cases
* Experience of using contract management tools
* Successful experience of project, stakeholder and matrix management
* Experience in verbally presenting arguments or cases
* Report writing
* IRPM (associate or member)

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