Vacancy Description

£19.00 Per Hour Full-Time

Excellent opportunity for 5 Property Services Schedulars, based in Northwest London on a temporary basis (3 – month minimum) and is paying £15.52p/h (PAYE) or £19.10 p/h (Umbrella).

Looking to recruit 2 people who will focus solely on the Scheduling aspect of the role, so will consider candidates with scheduling experience – . The other 3 will deal directly with customers (residents) on any queries/complaints related to Scheduling, so the manager wants to see candidates with a repairs helpdesk background, who are used to and not afraid of speaking with (often upset/angry) customers.

This company is a diverse organisation with a true focus on our social responsibilities they do a huge variety of great things in the communities in which they work. They believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

Job Purpose:
The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations.

This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Contribute the effective completion of works to maximise the use of Company properties.

Principle outputs & responsibilities:
* Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
* Work as part of a high performing team and ensure your actions are supportive of the team being successful
* Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system
* Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
* Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
* Phoning residents to ensure access is gained for works
* Work with emergency appointments and resolve scheduling conflicts
* Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
* Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service
* Ensuring you have the “first time fix” approach
* Assisting operatives/ supervisors / surveyors
* Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
* Maintaining the team inbox and the CRM cases and answering queries.
* Updating the system with relevant information and create reports for analysis
* Other administrative duties to support Property Services and liaising with other departments where necessary.
* Any other reasonable duties to support service delivery

Essential Knowledge, Skills & Experience:

* Good level IT skills and literacy
* Good communication skills, both oral and written
* Self-motivated, resilient, assertive and confident
* Proven experience of excellent customer service skills
* Excellent organisational skills
* Ability to scrutinise data and provide recommendations
* Experience of working in the Housing/Property sector
* Aptitude for complex data analysis and report compilation

These role are interview this week so quick application is needed for review – please email Jodie@liquid-rs.co.uk for more information

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