Senior Neighbourhood Manager

Our client is an exceptional registered social landlord, managing over 7,800 homes in London and Hertfordshire. Providing affordable housing in the community as well as related care and support services to the people who live in them.

We are now seeking an experienced Senior Neighbourhood Manager on a temporary basis initially, paying £24.95 PAYE / £32.77 Umbrella (based on £48,000 per annum). Office base is in Euston, role is hybrid with the expectation of at least 1 day in the office & public transport can be used for Camden patch so being a car user / owner is not essential.

Opportunity :

* We’re looking for a committed and motivated person to be responsible for delivering a proactive, high quality and customer focused neighbourhood property management service to residents.
* You’ll be a trusted advocate for our residents and their neighbourhood, being visible and proactively managing our estates, knowing our customers and their communities.
* You’ll manage all general needs, intermediate and market rent properties, and schemes, resolving issues at the point of first contact, ensuring value for money service to our customers. Working
* collaboratively with other teams, you will be innovative and solution focused to ensure the delivery of a seamless customer service, providing an exceptional customer experience to our organisation.
* You will be experienced in putting customers views and experiences at the forefront, ensuring they feel listened to and their concerns are acted on and communication is proactive. You’ll live our values
* meeting our customer service standards.
* You’ll be skilled at working collaboratively with internal teams, residents, and stakeholders with
excellent communication skills. We’re looking for someone who can problem solve, use initiative and
work with others to improve our service to residents informed.

What you will do:

* Manage and resolve tenancy and estate management issues across multiple tenures, including general needs, market & intermediate rent and hospital sites/accommodation.
* You will work with colleagues and residents to improve the estate environment and community,
* building relationships with third parties for mutual benefit
* You’ll be a central point of contact for residents on queries, liaising with internal departments as necessary to ensure that customer enquiries are dealt with efficiently and within service standards
* and KPI’s.
* Work collaboratively with the Property Services and Estate Services Teams, to ensure estates are clean, safe and well maintained and carry out regular estate inspection walkabouts.
* You’ll play a key part in all new developments, establishing early design/service principles on new
* build schemes, developing robust management plans, ensuring a seamless handover and induction period.
* You will progress and prepare cases for court, representing our company required, ensuring any potential financial implications and risks are highlighted to the Team Manager.
* You’ll make appropriate judgements about how to deal with tenancy breaches, including identifying and acting on housing fraud.
* You’ll manage all tenancy/neighbourhood processes through to completion, in line with statutory
* timescales and policies and procedures, recharging costs for services where appropriate, including: mutual exchanges, successions, management transfers, settling in visits, welfare visits,
* changes to the tenancy, alteration requests, tort notices etc.
* You’ll create energy and achieve all team and personal targets, including Fire Risk Actions and
* Personal Emergency Evacuation Plans (PEEPS).
* You will assist/answer complaints/MP/Councillor enquiries within required timescales.
* Support vulnerable residents (including hoarding cases) to manage tenancies and risk, sign
* posting to internal and external support services.
* Build and sustain thriving and cohesive neighbourhoods by effectively managing schemes,
* including leading on managing anti-social behaviour

What You Will Need:

* A motivational approach
* A strong team player, flexible in your approach and open to change.
* Handling customer enquiries and problem solving within a high-pressured environment.
* Able to deal calmly and effectively with challenging situations and people.
* Highly self-aware, self-motivating and committed to seeing things through to completion
* Relationship building skills
* We reach out to third parties to help us; you’ll need experience of setting up and maintaining successful partnerships.
* You’ll be able to demonstrate your experience of engaging with customers to address their concerns and find solutions Proven ability .
* We operate at a high level; you’ll need strong experience in a Neighbourhood Management or similar property management background.
* You’ll have expert and up to date knowledge of relevant legislation, procedures and good practice
* relevant to tenancy management
* Qualification in housing related/property management field (desirable).

Apply with us today