Vacancy Description

£29.00 Per Hour Full-Time

We have an open vacancy for 2 x Service Charge project officers to work for a large housing association with offices in North & West London. This is a temporary role for 6 months paying £22.24 ph PAYE / £29.24nph Umbrella.

The role will be dedicated to our Places & Estates directorate specifically focussing on service charge projects.

You will work with stakeholders across the business including the dedicated Estate Operations Manager to review historic service charge accounts.

You will lead on the projects & be accountable for working through a defined number of service charge accounts that have been issued a Section 20b and seeing them through to audit and delivery within the 6-month period.

You will also review any complaints and queries from residents to service charge accounts that have already been served. You will support the Estate Operations Manager with engaging with residents and responding to any queries, documenting any decisions and lessons learnt.

Necessary experience and skills
* Significant experience of working compliantly with varying service charge regimes (variable), on large mixed tenure schemes.
Significant experience of analysing and working through complex service charge accounts with ability to reconcile.
* Great problem-solving skills, able to work with stakeholders to get to a decision or outcome.
* Significant experience of analysing complex data and ability to present analysis to stakeholders to make business decisions.
* Significant experience of reading and understanding tenancy agreements & leases.
* Track record in delivering projects and meeting outcomes within set deadlines.
* Excellent interpersonal skills and ability to explain service charge information in plain English to residents.
* Strong IT skills, including advanced Excel.
* Good knowledgeable on the RICS service charge residential code and ICAEW tech 03/11 and how to apply them.
* Good grasp of the Landlord and Tenant Act (1985), particularly around reasonableness (section 19) .

* Ideally AIRPM / TPI Leasehold management qualification

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