Vacancy Description

£350.00 Per Day Full-Time

We have a new role available for Tenant and Homeowner Involvement Manager for a minimum of 6 months (Highly likely to extend) paying a day rate of between £300-£350 per day.

Management team of 8 staff so will need experience in improvement of team and performance within Resident Involvement.

Would suit a resident Involvement manager or a Housing Area Manager.

Purpose of the job
1. The purpose of this role is to ensure we involve our residents in improving
landlord services and promote strong and sustainable neighbourhoods
with significant emphasis on community outreach and support for local
2. You will provide operational management support for resident-led
oversight and scrutiny boards and ensure we offer a wide range of
involvement opportunities for residents to hold the council accountable for
the design and delivery of landlord services.
3. You will lead the delivery and implementation of Housing
resident involvement strategy and operational plans to ensure we are
close to the homes, blocks and estates we manage and deliver a resident
involvement service that is proactive, people centred and responsive to
local needs.

1. You will lead the team and provide operational support for accessible and
flexible resident involvement opportunities for all tenants and homeowners
to ensure the views of residents are weaved into the design and delivery of
landlord services including servicing all resident involvement structures,
oversight and scrutiny boards.
2. Implement, maintain and service appropriate resident involvement and
empowerment structures to enable residents to hold the council as a
landlord accountable for delivering excellent landlord services and devise
clear operational plans to drive the achievement of the resident
involvement strategy.
3. You will additionally lead and contribute to consultation and community
outreach events which can develop resident empowerment and capacity
building and provide new opportunities for joint working.
4. Establish and maintain a clear plan, co-ordinate and motivate the team to
deliver a complex range of community engagement activities and projects
with a diverse range of residents to galvanise grass root support for the
growth and development of tenants and residents associations.
5. Contribute to designing, implementing and embedding performance and
quality standards to drive continuous improvement in all aspects of the
service and across all internal and external measures including the
regulatory framework for the regulator of social housing.
6. Develop operating plans to deliver a thriving neighbourhood and a people
powered approach in resident involvement and narrowing the indices of
social and economic deprivation.
7. Ensure that all TRA halls are well run with accountable structures in place
that guarantee the effective governance and sound financial management
of the revenues generated from the hire and use of the TRA halls.
8. Lead and maintain a team culture that is focused closing the gap in life
chances and empowering residents to play a role in creating thriving
neighbourhoods and giving more support for tenants to run key services
on their estates and local areas.
9. Design and deliver resident involvement campaign activities that drive
incremental involvement of residents and promote the growth and development of resident involvement in delivering improved landlord
10. Develop a sound programme of data led customer communications to
support resident involvement and champion the diversity of all resident
involvement mechanisms in keeping with the council’s policies on
equalities and diversity and Southwark Stands Together.
11. Procure and manage a number of resident support and involvement
contracts including the tenants and homeowners’ advice contracts.
12. Identify, define and develop appropriate opportunities for partnership
working with both internal and external partners, empowering communities
to shape the places they live in and make decisions about issues which
affect their lives
13. Prepare and present a full range of high quality and professional reports
(both standard and non-standard) covering the area of responsibility for
the housing department including the departmental management team,
senior management and the cabinet member.
14. To undertake other duties commensurate with the level and grade of
the post as may be requested from time to time.

For the full person spec & job description, please apply today

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