Description
About the organisation
This organisation is one of the UK’s largest housing providers, with a strong social purpose and a clear commitment to putting residents first. They are focused on delivering safe, high-quality homes and services, investing in communities, and creating places where people can thrive. Collaboration, inclusion and accountability sit at the heart of how they work, with a real emphasis on listening to residents and acting on what matters most to them.
About the role
An exciting opportunity has arisen to join a revamped Housing Management Team as their Housing Assistant. This is a varied, fast-paced role ideal for someone who is highly organised, customer-focused and motivated by delivering an excellent service to residents.
Working closely with Neighbourhood Housing Leads and Area Housing Managers, you’ll play a key role in ensuring services are reliable, consistent and delivered to a high standard. You’ll act as a first point of contact for residents, providing timely and effective resolutions to a wide range of housing management enquiries.
- Contract: Maternity cover (6-months expected)
- Salary: £28,409 – £31,090 per annum (London weighted), dependent on experience
- Location: Stratford, East London | 60% - 80% work from home
Key responsibilities
- Support the Neighbourhood Housing Lead and Area Housing Manager to deliver consistent, high-quality housing management services
- Act as a first point of contact for residents, responding to enquiries across tenancy and estate management matters
- Provide administrative and operational support, ensuring strong performance against KPIs, SLAs and targets
- Deputise for Neighbourhood Housing Leads when required to maintain continuity of service
- Resolve resident queries at pace, including tenancy changes, service charge queries, access issues, and liaison with contractors
- Maintain accurate records and ensure compliance with data protection and safeguarding requirements
- Work collaboratively with internal teams and external stakeholders to deliver effective outcomes for residents.
What you’ll bring
- Strong relationship-building and communication skills, with the ability to engage confidently with residents and colleagues
- A proactive, solutions-focused mindset with the resilience and determination to see issues through
- Excellent organisational and time-management skills, with the ability to juggle competing priorities
- A commitment to delivering outstanding customer service in a busy, team-based environment
- Confidence using Microsoft Office and managing administrative tasks accurately and efficiently
- Experience in a customer-focused or administrative role (housing experience desirable but not essential)
Why apply?
You’ll be joining a values-led organisation where your work genuinely makes a difference to people’s lives. This role offers exposure to a broad range of housing management activity, hybrid working, and the opportunity to build valuable experience within a large, well-established housing provider.