Description
An opportunity has come up to join a well-established North London housing organisation committed to supporting residents, reducing homelessness, and maintaining high-quality temporary accommodation across the borough. They work closely with vulnerable households, community partners and internal services to provide safe, secure, and responsive housing solutions.
The Role
As a Housing Options Visiting Officer, you’ll play a key role in supporting residents living in temporary accommodation. You’ll carry out planned and unannounced property visits, verify occupancy, detect potential fraud, and ensure households are receiving the right guidance and support.
This is a frontline, community-based role suited to someone confident, people-focused, and able to work independently. You’ll represent the Housing Options service professionally while ensuring accommodation standards and tenancy responsibilities are met.
Location: Barnet (office based in Colindale)
Pay: £15.00 per hour (PAYE) | £19.59 per hour (Umbrella)
Type: Interim / Temporary Assignment (Ongoing)
Key Responsibilities
- Visit households in temporary accommodation to carry out occupancy checks and verify residence.
- Provide clear, accurate information and updates to internal teams, including Emergency Accommodation teams.
- Report disrepair issues and work collaboratively with contractors and compliance teams.
- Identify vulnerable residents and make appropriate referrals to support services.
- Detect and report suspected tenancy fraud, working with internal teams such as Anti-Fraud, Housing Benefit and Legal.
- Maintain accurate case notes, inspection records and database entries.
- Provide high-quality customer service and signpost residents to relevant support where needed.
- Build strong relationships with accommodation providers and partner agencies.
- Follow safeguarding procedures to protect vulnerable adults and children.
About You
- Confident communicator with strong written and verbal skills.
- Able to handle challenging or sensitive situations professionally.
- Comfortable working independently and managing your own workload.
- Basic understanding of homelessness and housing legislation is desirable.
- IT literate with the ability to update records accurately.
- Full driving licence (or willingness to obtain one promptly).
- Passionate about delivering excellent customer service and supporting vulnerable residents.