Description
Income Collection Advisor
- Location: Kings Cross, Hybrid working – Monday & Tuesday in the office, 3 days from home
- Pay: £27.56 per hour (Umbrella)
- Contract: Ongoing temporary opportunity
Join one of London’s leading housing providers, part of the G15 - a group of the largest housing associations in London, collectively responsible for providing homes to hundreds of thousands of residents and playing a vital role in tackling the capital’s housing crisis.
This is an opportunity to step into a key Income Collection role within a high-performing Operations team, where your work will directly support residents to sustain their tenancies and maintain financial stability.
The Role
Working within the Income Collection team and reporting to the Income Collection Manager, you’ll take ownership of rent and service charge accounts across a mixed tenure portfolio. You’ll play a vital role in maximising income while delivering a compassionate, resident-focused service.
You’ll work closely with internal teams and external partners to identify trends, resolve complex cases, and ensure income collection processes are followed effectively.
What You’ll Be Doing
- Managing a caseload of rent arrears accounts
- Proactively contacting residents to prevent arrears escalation
- Negotiating and monitoring sustainable repayment plans
- Supporting residents facing financial difficulty with guidance and referrals
- Identifying vulnerabilities and signposting to support services
- Working collaboratively with local authorities and partners to maximise income
- Maintaining accurate records and ensuring compliance with policies and legislation
- Taking proportionate enforcement action where required
What You’ll Bring
- Strong experience in income collection within housing
- Knowledge of rent processes, arrears recovery and welfare benefits
- Excellent communication and negotiation skills
- A proactive, solutions-focused approach
- Confidence managing complex and sensitive cases
- A genuine passion for tenancy sustainment and resident wellbeing
Why Apply?
- Hybrid working with a great work-life balance
- Opportunity to work within a respected G15 organisation
- Meaningful, resident-focused work that makes a real difference
- Supportive team environment within a well-established housing provider
This is a fantastic opportunity for an experienced Income Officer or Advisor looking to make an immediate impact in a role that combines performance with purpose.