Description
People Operations Assistant | 6-Month Fixed Term Assignment
Location: Pitsea, Essex
Working Pattern: Hybrid – 3 days office / 2 days home
Hours: 35 hours per week, Monday to Friday, 9:00am–5:00pm
Duration: 6 months
Salary: Equivalent to £29,538.60 per annum
Start Date: ASAP / Immediate start preferred
We are currently seeking an experienced People Operations Assistant to join the People Operations team of a leading social housing organisation on a 6-month fixed term assignment.
The organisation is one of the UK's leading housing providers, delivering homes and services to communities across London and the surrounding areas. With a large and diverse workforce, its People function plays a key role in supporting colleagues and managers and ensuring effective, high-quality HR services are delivered across the organisation.
This is an excellent opportunity for an experienced HR Administrator, HR Assistant or People Operations professional to join a busy People team and provide high-quality support across a range of colleague lifecycle processes.
The Role
As a People Operations Assistant, you will support the day-to-day transactional processes within the People Operations function, providing accurate, timely and customer-focused support to colleagues and stakeholders.
You will be responsible for resolving People administration queries, managing high-volume transactions and maintaining accurate colleague records, while working within agreed processes, policies and service levels.
The role will cover activities across the full colleague lifecycle, requiring someone who is highly organised, able to work at pace and confident managing multiple priorities.
Key Responsibilities
- Provide first-line support to colleagues and stakeholders, resolving People-related queries accurately and professionally.
- Manage and process a high volume of People transactions, ensuring work is completed within agreed service levels.
- Maintain accurate colleague records across People systems, including processing new starters, transfers, benefits and changes to existing records.
- Complete data entry and data maintenance, ensuring the integrity and accuracy of colleague information.
- Support document management processes, ensuring relevant documentation is accurately filed against colleague personnel records.
- Support organisational change processes, including updating colleague records and maintaining relevant documentation.
- Assist with DBS administration and ensure relevant DBS information and risk assessment records are appropriately maintained.
- Coach and support managers and colleagues in using People systems, intranet tools and available guidance.
- Work collaboratively with colleagues across the wider People function to create, assign and resolve queries.
- Support the delivery of People policies, procedures and advice to managers and colleagues.
- Identify opportunities to improve People Operations processes, guidance and working practices.
- Ensure all processes are completed in line with relevant policies, procedures, confidentiality requirements and GDPR.
- The role requires someone who can manage high volumes of transactional work while maintaining accuracy, quality and excellent customer service.
About You
We are looking for an organised, proactive and adaptable HR professional who is comfortable working in a fast-paced People environment.
You will ideally have:
- Previous experience in a generalist HR, People Operations, HR Administration or People/L&D administration role.
- Experience working within a busy People/HR function.
- A good understanding of HR/People processes, best practice and relevant legislation.
- Experience managing a high volume of HR transactions and administrative processes.
- Excellent attention to detail and accuracy.
- Strong time management and prioritisation skills.
- The ability to manage multiple tasks and competing priorities simultaneously.
- Excellent customer service and communication skills.
- Experience handling confidential and sensitive employee information.
- An understanding of UK right-to-work eligibility requirements.
- Good analytical skills.
- Good working knowledge of Microsoft Excel and Word.
- The ability to work independently, using initiative and sound judgement.
- A flexible and adaptable approach, with the ability to work at pace without compromising quality.
Working Pattern
This is a hybrid role, with three days based in the organisation's Pitsea, Essex office and two days working from home.
Monday: Office – 9:00am–5:00pm
Tuesday: Home – 9:00am–5:00pm
Wednesday: Office – 9:00am–5:00pm
Thursday: Office – 9:00am–5:00pm
Friday: Home – 9:00am–5:00pm
Important Information
This is a 6-month assignment and we are looking for someone who can make a firm commitment to the full duration of the contract.
The successful candidate will ideally be available to start immediately or at very short notice, so candidates with immediate availability are strongly encouraged to apply.
If you have solid HR administration or People Operations experience and are looking for an opportunity to join a busy, collaborative People team, we'd love to hear from you.