Description
About the organisation
We’re working with a resident-managed housing organisation based in Southwark, responsible for around 1,600 homesacross Borough and Bermondsey. The organisation is values-led, community-focused, and committed to delivering excellent housing services that genuinely put residents first.
They pride themselves on doing the right thing, celebrating diversity, supporting one another, and continuously improving how services are delivered. This is a close-knit, collaborative environment where your work has a real and visible impact on residents’ day-to-day lives.?
The role
We’re looking for an experienced Repairs Scheduler / Repairs Administrator to join a busy Property Services team on a temporary basis?. You’ll play a key role in ensuring responsive repairs, communal works and void works are scheduled efficiently and completed within agreed timescales.
Working closely with residents, in-house operatives, surveyors and external contractors, you’ll be responsible for managing repair requests from start to finish ?- ensuring systems are updated accurately and residents are kept informed throughout.
3-month contract (with potential extension)
Location: Southwark ?/ London Bridge (office-based)
Salary: £32,907 – £34,359 per annum (pro rata)
Key responsibilities
- Scheduling and allocating responsive repairs, communal and void works
- Logging repairs accurately to support first-time fixes wherever possible
- Coordinating appointments between residents, surveyors and contractors
- Managing damp and mould cases, including trackers, evidence and follow-on works
- Raising and monitoring work orders, ensuring correct priorities and rates are applied
- Tracking contractor performance and chasing outstanding works
- Maintaining clear communication logs and up-to-date records
- Supporting compliance activity (e.g. gas, electrical, EPC inspections)
- Assisting with KPIs, reporting and general repairs administration
What we’re looking for
- Previous experience in a repairs, scheduling or administrative role within housing or property services
- Good understanding of responsive repairs and maintenance processes
- Confidence working with in-house operatives and external contractors
- Strong organisational skills with excellent attention to detail
- Confident communicator, able to deal professionally with residents and colleagues
- Comfortable using systems, trackers and Microsoft Excel
- Able to manage competing priorities in a fast-paced environment
- Knowledge of damp & mould, disrepair or Awaab’s Law is desirable but not essential
What’s on offer
- Competitive salary (£32,907 – £34,359 p.a. pro rata)
- 27 days annual leave plus bank holidays (pro rata)
- Local Government Pension Scheme
- Supportive, inclusive working culture
- Learning and development opportunities
- The chance to make a genuine difference to residents and the local community