Description
Neighbourhood Housing Officer
Location: Parsons Green, Fulham, South West London
Contract: Initial 3-month temporary contract, with potential to extend or become permanent
Salary: £37,451 – £41,045 per annum (London weighted), depending on experience
Working Arrangement: Agile working
The Opportunity
We are currently recruiting for an experienced Neighbourhood Housing Officer to join a leading housing association, supporting residents across a patch of approximately 500–600 properties in the Parsons Green and Fulham area.
Our client is one of the UK's leading housing associations, providing homes and neighbourhoods where people can thrive. With a strong focus on resident experience, community engagement and delivering high-quality housing services, they are looking for a proactive and customer-focused housing professional to join their team.
This is an excellent opportunity for someone with a strong background in housing management who enjoys working directly with residents, managing their own patch and taking ownership of resolving neighbourhood issues.
Key Responsibilities
- Manage a designated patch of approximately 500–600 properties, acting as the primary point of contact for residents.
- Build positive and trusting relationships with tenants and leaseholders, ensuring a responsive and customer-focused service.
- Manage tenancy-related matters, including tenancy breaches, tenancy audits, fraud and general tenancy management.
- Investigate and resolve anti-social behaviour (ASB), nuisance complaints and neighbourhood issues.
- Carry out regular estate inspections of communal areas, buildings and open spaces, identifying and escalating any maintenance or compliance concerns.
- Address neighbourhood issues including fly-tipping, waste management, graffiti, abandoned vehicles and parking disputes.
- Provide advice and guidance to residents on tenancy, leasehold and service charge matters.
- Work collaboratively with internal teams, local authorities, police, contractors and other external stakeholders to resolve resident issues.
- Support the management of complaints, MP and Councillor enquiries, ensuring matters are dealt with promptly and effectively.
- Identify safeguarding concerns and make appropriate referrals where necessary.
- Monitor risks across the patch and ensure relevant fire safety and compliance actions are completed within required timescales.
About You
- Previous experience within a Neighbourhood Housing Officer, Housing Officer or similar housing management position.
- Strong knowledge of tenancy management, leasehold matters and housing legislation.
- Experience managing ASB cases, tenancy breaches and neighbourhood-related issues.
- A good understanding of safeguarding, vulnerable residents and risk management.
- Experience carrying out estate inspections and managing property-related issues.
- Excellent communication and customer service skills, with the ability to deal confidently with a diverse range of residents.
- The ability to manage a busy workload independently, prioritise effectively and take ownership of issues through to resolution.
- A proactive, empathetic and solutions-focused approach.
Essential Requirements
- Full UK driving licence.
- Must have access to your own vehicle to travel around the designated patch.
What's on Offer?
- Hourly equivalent of £37,451 – £41,045 per annum, depending on experience (London weighted salary).
- Agile working arrangements.
- An initial 3-month temporary contract, with the potential for a longer-term extension or permanent opportunity.
- An ASAP start.
- The opportunity to work for a well-established housing association and make a positive difference within local communities.
Interested?
If you have experience in social housing and are looking for your next opportunity, we'd love to hear from you. Apply today with your up-to-date CV.