Description
Housing Officer – Level 3 (General Needs)
Multiple London patches | Hybrid working | Contract opportunities | £30.50 per hour
We’re recruiting for a number of experienced Housing Officers to join a well-established housing provider delivering affordable homes and supporting communities across London.
These opportunities would suit proactive housing professionals who are passionate about resident experience, confident managing their own patch and able to take ownership of housing management issues from initial enquiry through to resolution.
Available opportunities
1. Housing Officer – East London
- Patch: East London
- Reporting office: King's Cross
- Working arrangement: Hybrid
- Contract: Initial 3 months, ongoing thereafter
2. Housing Officer – Croydon & Southwark
- Patch: Croydon & Southwark
- Reporting office: King's Cross
- Working arrangement: Hybrid
- Contract: 12 months initially
3. Housing Officer – Hillingdon / Hounslow
- Patch: Hillingdon / Hounslow
- Reporting office: Hammersmith
- Working arrangement: Hybrid
- Contract: Initial 2 months, ongoing thereafter
4. Housing Officer – Barnet
- Patch: Barnet
- Reporting office: King's Cross
- Working arrangement: Hybrid
- Contract: Initial 3 months, ongoing thereafter
Key responsibilities
- Manage a designated general needs housing patch, providing a visible, proactive and customer-focused housing management service.
- Build positive relationships with residents, responding to queries and resolving issues affecting their homes and living environments.
- Investigate and manage anti-social behaviour (ASB), complaints, disputes and tenancy-related issues.
- Carry out estate inspections, addressing concerns around repairs, communal areas, grounds maintenance and health and safety.
- Work collaboratively with repairs teams, contractors, managing agents and internal departments to ensure issues are resolved promptly.
- Support resident engagement and community initiatives, ensuring residents feel heard and their concerns are acted upon.
- Maintain accurate case records, meet KPIs and keep residents informed throughout the process.
- Take responsibility for safeguarding concerns and ensuring residents and homes are safe.
About you
- Previous experience in a Housing Officer or similar housing management role.
- Experience managing a general needs housing patch and dealing directly with residents.
- Strong knowledge of housing management, ASB, complaints, estate inspections and tenancy-related issues.
- Excellent communication, investigation, negotiation and problem-solving skills.
- The ability to manage a varied caseload, prioritise effectively and take ownership of issues through to resolution.
- A proactive, resilient and resident-focused approach, with the confidence to work independently and collaboratively.
What's on offer?
- Hybrid working arrangements.
- £30.50 per hour via umbrella.
- Opportunities to work with an established housing provider focused on resident satisfaction and community improvement.
- A choice of London patches, with varying contract lengths to suit different availability and preferences.
Interested?
If you're an experienced Housing Officer looking for your next opportunity, please get in touch with your up-to-date CV, availability and preferred patch to find out more.