Description
Head of Specialist Leasehold Services
Interim Contract | Hybrid Working | Farringdon, Croydon, Maidstone or Sittingbourne
Day Rate: Competitive, dependent on experience
We are currently recruiting for an experienced Head of Specialist Leasehold Services to join a large, established housing association on an interim basis.
The organisation manages a significant portfolio of homes and works across multiple communities, with a strong focus on providing safe, quality housing and creating places where residents feel proud to live. With residents at the heart of its services, the organisation is committed to improving customer experience, driving positive change and delivering value for money.
This is a senior leadership opportunity for an experienced leasehold professional to provide strategic direction and operational oversight across Specialist Leasehold Services and Managing Agent functions.
The Role
Reporting to the Director of Service Charge and Specialist Leasehold Services, you will lead a multi-disciplinary team responsible for managing agent relationships, leasehold governance, assurance, data management and specialist leasehold services.
You will play a key role in ensuring effective oversight of managing agents, superior landlords, Right to Manage (RTM) companies and Resident Management Companies (RMCs), protecting the organisation's interests while ensuring excellent outcomes for residents.
Key responsibilities will include:
- Providing strategic leadership across Specialist Leasehold Services and Managing Agent functions, ensuring effective team management and service delivery.
- Developing and implementing policies, procedures and operating models to improve leasehold services.
- Overseeing relationships and performance management of managing agents, superior landlords, RTMs and RMCs.
- Leading on specialist leasehold matters, including Right to Manage applications, subletting, alterations, registrations, transfers, consents and complex leasehold enquiries.
- Providing strategic advice on leasehold governance, lease interpretation and management arrangements across the organisation.
- Overseeing service charge assurance, recoverability and managing agent expenditure, ensuring appropriate challenge and compliance.
- Providing oversight of complex leasehold disputes, First-tier Tribunal proceedings and other formal challenges.
- Ensuring robust data governance, compliance, risk management and reporting arrangements are in place.
- Supporting budget management, financial planning and value-for-money initiatives.
- Deputising for the Director of Service Charge and Specialist Leasehold Services when required.
About You
To be successful in this position, you will bring significant experience in leasehold management, with the ability to operate strategically while maintaining a strong understanding of the technical and operational detail.
You will ideally have:
- Proven experience in a senior leasehold management or specialist leasehold leadership position.
- An excellent understanding of leasehold block management within the private sector and experience working with managing agents.
- Extensive knowledge of leasehold legislation, including Sections 20, 20B and the Landlord and Tenant Acts.
- Experience overseeing complex service charge matters, financial accounts, recoverability and managing agent expenditure.
- Experience dealing with leasehold disputes, tribunal proceedings and formal challenges.
- Strong leadership and people management experience, with the ability to motivate, develop and manage a multi-disciplinary team.
- Excellent stakeholder management, negotiation and influencing skills.
- Strong financial management, budgeting and reporting capabilities.
- The ability to provide strategic direction, manage risk and drive service improvements.
A degree-level qualification or equivalent experience is required. Membership of IRPM or RICS, or extensive experience in leasehold block management within mixed-tenure environments, is also expected.
Location & Working Arrangements
The role can be based from one of the organisation's main offices in Farringdon, Croydon, Maidstone or Sittingbourne, with hybrid working available by agreement.
Interested?
If you have extensive leasehold management experience and are looking for your next interim leadership opportunity, we would be keen to hear from you.
Apply today or get in touch to discuss the opportunity in more detail.