Description
Neighbourhood Housing Lead
South East London | 60-80% Remote | Ongoing Temporary Contract | £37,451 per annum - negotiable DOE
We are currently recruiting for an experienced Neighbourhood Housing Lead to join a large and well-established housing provider operating across London and the South East.
The organisation manages a significant portfolio of homes and is committed to delivering high-quality, customer-focused services, building strong relationships with residents and creating well-managed, sustainable neighbourhoods.
This is an excellent opportunity for an experienced housing professional who is passionate about resident engagement, neighbourhood management and delivering positive outcomes for communities.
The Role
As a Neighbourhood Housing Lead, you will take ownership of the relationship between the organisation and residents across a defined South East London patch, acting as the key point of contact and the voice of residents.
You will be responsible for resolving issues on behalf of residents, coordinating with specialist teams and external partners, and ensuring that matters are dealt with efficiently and to a high standard.
The role offers agile working, with approximately 60–80% remote working, alongside visits to your allocated patch and attendance at the organisation's East London office as required.
Key Responsibilities
- Own the primary relationship with residents across your allocated neighbourhood patch.
- Act as the voice and advocate for residents, ensuring their concerns are heard and resolved effectively.
- Provide advice and support on a wide range of tenancy, leasehold and property-related matters.
- Manage and resolve neighbourhood issues including anti-social behaviour, nuisance, fly-tipping, abandoned vehicles, parking, pets, graffiti and breaches of tenancy.
- Make appropriate referrals to specialist internal and external services, including support and safeguarding services.
- Carry out tenancy audits and inspections of homes, buildings, communal areas and open spaces.
- Identify, report, mitigate and escalate risks across the patch.
- Complete fire risk actions and other compliance-related activity within required timescales.
- Support the management and resolution of complaints, MP/Councillor enquiries and other resident concerns.
- Work closely with housing management, estate services, repairs, performance and improvement and other specialist teams.
- Work with Councillors, MPs, local authorities, police and other external stakeholders to achieve positive outcomes for residents.
- Attend multi-agency meetings and case conferences where required.
- Work with contractors to address poor service delivery and ensure improvements are made.
- Support legal action where necessary, including preparing court documentation and attending court.
- Engage with residents' associations, forums and other resident groups.
- Use knowledge of local demographics, demand and resident satisfaction to identify opportunities for improvement.
- Ensure residents receive clear information about the services and standards they can expect.
About You
- Strong knowledge of tenancy and neighbourhood management.
- Experience dealing with tenancy issues, ASB, tenancy fraud, safeguarding and vulnerable residents.
- Knowledge of leasehold management, property management, communal areas and service charges.
- An understanding of relevant housing legislation, welfare reform and the regulatory environment for housing providers.
- Experience working directly with tenants and/or leaseholders.
- Strong risk management and compliance awareness.
- Excellent customer service and communication skills.
- The ability to simplify complex information and communicate it effectively to different audiences.
- Confidence to challenge decisions and processes where necessary to achieve the right outcome for residents.
- A proactive, persistent and solution-focused approach.
- Strong empathy and the ability to build meaningful relationships with residents.
- The ability to manage competing priorities and work independently across a geographically dispersed patch.
An IRPM or other housing qualification would be desirable, alongside extensive property management experience. The organisation is also willing to support the successful candidate in working towards an IRPM qualification where appropriate.
Working Pattern
Location: South East London patch
Office: East London
Working: Agile – approximately 60–80% remote
Contract: Temporary, ongoing
Salary: £37,451 per annum, negotiable depending on experience
This is a fantastic opportunity for a skilled housing professional to join a major social housing organisation in a role offering significant autonomy, flexible working and the opportunity to make a genuine difference to residents and local communities.