Description
Tenancy Specialist
Penge, London | Hybrid
Five-month temporary contract, with possible extension
£22.03 per hour PAYE / £28.02 per hour umbrella
We are recruiting an experienced Tenancy Specialist for a five-month temporary opportunity with a major housing provider. This is a hybrid role based in Penge, with travel required across the wider region.
This is an excellent opportunity for someone with strong knowledge of tenancy fraud, anti-social behaviour and tenancy enforcement. You will provide specialist support on complex cases, working closely with neighbourhood colleagues, legal professionals and external agencies to achieve proportionate and positive outcomes.
The role
You will manage a varied caseload involving tenancy fraud, unlawful subletting, Right to Buy fraud, anti-social behaviour and other complex tenancy matters. You will ensure cases are investigated thoroughly, evidence is gathered appropriately and the most suitable course of action is taken.
You will direct and support colleagues with investigations and enforcement activity, helping them navigate complex cases and reach well-reasoned decisions. Your work will include considering the needs of victims as well as determining the appropriate response to perpetrators of fraud or anti-social behaviour.
The position also carries responsibility for preparing legal files and managing tenancy enforcement and fraud proceedings. You may work with solicitors, process servers and bailiffs, and represent the housing provider in court on tenancy fraud, anti-social behaviour and other non-arrears tenancy matters.
Other responsibilities will include:
- Managing complex succession, end-of-tenancy review and related tenancy cases
- Conducting investigative interviews
- Gathering and assessing intelligence and other evidence
- Liaising with the Police, local authorities, mediation providers and support services
- Supporting coordinated investigations, which may include police interviews or surveillance activity
- Maintaining complete, accurate and current case records
- Ensuring action is lawful, cost-effective and proportionate
About you
You will need an excellent understanding of anti-social behaviour and/or tenancy fraud, supported by strong knowledge of relevant tenancy management, fraud, ASB and legal disrepair legislation.
You should also bring:
- Experience of investigative interviewing, ideally involving fraud or anti-social behaviour
- Experience of preparing and presenting cases at court
- A record of managing complex cases to successful outcomes
- An understanding of Data Protection requirements in investigation work
- Strong investigative, intelligence-gathering and problem-solving skills
- The ability to manage a varied workload and maintain accurate records
- Sound judgement and confidence when making or challenging decisions
- Excellent communication and relationship-building skills
- A resilient, adaptable and solutions-focused approach
A Counter Fraud Specialist qualification, or evidence that you are working towards one, would be desirable.
This is a hybrid position, but you must be able to travel across the region. You will also need the flexibility to work occasional early mornings or evenings where investigations require it and respond at short notice in the event of a major incident.
If you have the specialist housing knowledge, investigative ability and confidence to manage demanding tenancy cases, we would be pleased to hear from you.