Description
South West London (Lambeth) | 4 Days On Site, 1 Day Home Working | £28.56 per hour (Umbrella) | Ongoing Temporary Contract
We're recruiting for a Housing Officer to join a respected social housing organisation that manages thousands of homes across London. With a strong commitment to delivering excellent customer service, investing in communities and improving residents' quality of life, this is a fantastic opportunity to join a team where your work will genuinely make a difference.
The Role
Based from the South West London (Lambeth) office, you'll be responsible for managing a patch of approximately 190–200 homes, delivering a proactive and customer-focused housing management service. Working predominantly on-site, you'll build strong relationships with residents while ensuring estates are safe, well-managed and thriving.
Key Responsibilities
- Manage a housing patch of approximately 190–200 homes.
- Deliver high-quality tenancy and estate management services.
- Build positive relationships with residents through regular estate inspections and face-to-face engagement.
- Investigate and manage Anti-Social Behaviour (ASB) cases through to resolution.
- Work closely with repairs teams, contractors and internal departments to resolve resident issues.
- Manage service charge enquiries and support residents with tenancy-related matters.
- Ensure estates remain safe, clean and compliant with health and safety requirements.
- Support safeguarding concerns and take ownership of resident issues through to completion.
- Maintain accurate records and deliver an excellent customer experience throughout.
About You
- Previous experience working as a Housing Officer within social housing.
- Strong knowledge of tenancy management, estate management and ASB.
- Excellent communication, negotiation and customer service skills.
- The ability to manage a busy and varied workload independently.
- Strong IT skills and experience maintaining accurate case records.
- A proactive, solutions-focused approach with a genuine passion for supporting residents.
What's on Offer
- £28.56 per hour (Umbrella)
- Ongoing temporary contract
- Hybrid working – 4 days on site, 1 day working from home
- Office and housing patch based in South West London (Lambeth)
- Opportunity to join one of London's largest and most respected housing providers.
Interested? Apply today with your updated CV.