Description
Tenancy Specialist | ASB and Tenancy Fraud
Location: Morden, Penge or Lewisham
Hybrid working: Just one day a week in the office
Contract: Initial 3 month temporary contract, with potential to extend
Rate: £22.03 per hour PAYE or £28.03 per hour Umbrella
This is an excellent opportunity for an experienced tenancy management professional to join one of the country’s largest and most established housing organisations.
You will take ownership of complex tenancy fraud, anti social behaviour, domestic abuse and tenancy enforcement cases, working closely with neighbourhood colleagues, the police, solicitors and specialist support agencies.
The role offers genuine variety and responsibility. You will manage cases from the initial investigation through to enforcement and, where required, court proceedings. You will also have the flexibility of working from home for most of the week, with only one day required in your chosen office location.
What you will be doing
• Managing tenancy fraud, subletting and Right to Buy fraud investigations across the region
• Taking ownership of complex anti social behaviour cases and supporting colleagues with investigations and enforcement action
• Assessing evidence and deciding on the most appropriate, proportionate and cost effective course of action
• Identifying appropriate support for victims of anti social behaviour and domestic abuse
• Preparing legal files and managing tenancy enforcement, fraud and legal disrepair cases
• Working closely with solicitors, process servers and bailiffs
• Representing the organisation at court when required
• Managing complex tenancy cases, including successions and end of tenancy reviews
• Liaising with the police and other partners to gather evidence and support criminal or tenancy enforcement proceedings
• Working with organisations such as local authorities, Women’s Aid, mediation services and other specialist support providers
What we are looking for
• Excellent knowledge of anti social behaviour, tenancy fraud or both
• Strong knowledge of the legislation relating to tenancy management, fraud, anti social behaviour and legal disrepair
• Experience of investigative interviewing, ideally involving tenancy fraud or anti social behaviour
• Strong investigation, intelligence gathering and problem solving skills
• Experience of successfully managing complex cases and achieving positive outcomes
• The confidence to assess different viewpoints, exercise sound judgement and make decisions
• A positive, solutions focused approach
• The ability to challenge people constructively and professionally
• Excellent communication skills, with the ability to adapt your approach to different audiences
• The ability to build effective relationships with colleagues and external agencies
• A resilient and adaptable approach to work
• The ability to travel across the region
• Flexibility to work occasional early mornings or evenings when required for investigation work
Desirable experience
• Knowledge of Data Protection and how it applies to investigation work
• Experience of preparing and presenting cases at court
• A Counter Fraud Specialist qualification
Why consider this opportunity?
You will be joining a nationally recognised housing organisation whose work directly affects the safety, security and wellbeing of residents and communities.
Alongside the highly flexible working arrangement, this role will give you valuable experience of complex investigations, legal enforcement and multi agency working within a large and respected housing environment.
Apply today to find out more.