Description
Specialist Housing Officer – Sheltered Housing (Older & Vulnerable Residents)
Location: Hammersmith, London (Office-based)
Pay: £22.18 PAYE / £28.34 Umbrella
Contract: 3 months initially (likely ongoing)
We’re recruiting for a Specialist Housing Officer to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents across sheltered housing schemes. This is a rewarding opportunity to make a genuine impact on residents’ quality of life while working closely with internal teams, care providers and community partners.
You’ll be part of a service driven by strong values ?- focused on fairness, care, collaboration and continuous improvement to achieve better outcomes for residents and communities.
Key responsibilities
- Deliver a high-quality housing management service tailored to the needs of older and vulnerable residents
- Carry out scheme inspections to ensure safe, clean and well-maintained communal environments
- Manage tenancy processes including sign-ups, successions and tenancy changes
- Support residents to sustain their tenancy and access relevant services
- Monitor rent accounts, identify arrears and provide early support interventions
- Identify tenancy breaches including ASB, subletting or illegal occupancy
- Work closely with stakeholders including support providers, contractors and community organisations
- Promote resident engagement and social activities to enhance wellbeing and community connection
- Support voids and rehousing processes, ensuring smooth move-ins for new residents
- Ensure compliance with health & safety and safeguarding responsibilities
What we’re looking for
- Experience within housing management or a similar customer-focused role
- Strong understanding of supporting vulnerable residents and safeguarding principles
- Excellent communication and relationship-building skills
- Ability to manage competing priorities and problem-solve effectively
- Confidence using housing systems and maintaining accurate records
- A proactive, empathetic and service-driven approach
Why apply?
- Meaningful role supporting residents who need it most
- Collaborative, values-led working environment
- Competitive hourly rate
- Immediate start with strong likelihood of extension
- Opportunity to develop specialist housing experience