Neighbourhood Manager/Housing officer

Our client, a prominent Housing organsation with their head office in North West London have an urgent need for an experience & high quality temporary Neighbourhood Manager/Housing officer with great ASB/Safeguarding case management experience.

This is a hybrid temporary role for a minimum of 2 months with potential to be extended for the right candidate paying upto £20.79 ph PAYE / £27.31 ph Umbrella based on 37 hours per week.

The candidate wil be required to have a laptop they can use for work as well as being able to drive and have access to a vehicle as you would be covering the Outer London team with patches covering North London boroughs / Herts.

We’re looking for a committed and motivated person to be responsible for delivering a proactive, high quality and customer focused neighbourhood property management service to residents. You’ll be a trusted advocate for our residents and their neighbourhood, being visible and proactively managing our estates, knowing our customers and their communities. You’ll manage all general needs, intermediate and market rent properties, and schemes, resolving
issues at the point of first contact, ensuring value for money service to our customers. Working collaboratively with other teams, you will be innovative and solution focused to ensure the delivery of a seamless customer service, providing an exceptional customer experience to our organisation. You’ll be skilled at working collaboratively with internal teams, residents, and stakeholders with excellent communication skills. We’re looking for someone who can problem solve, use initiative and work with others to improve our service to residents.

Give your time

* Manage and resolve tenancy and estate management issues across multiple tenures, including general needs, market & intermediate rent and hospital sites/accommodation.
* You will work with colleagues and residents to improve the estate environment and community, building relationships with third parties for mutual benefit
* You’ll be a central point of contact for residents on queries, liaising with internal departments as necessary to ensure that customer enquiries are dealt with efficiently and within service standards
* and KPI’s.
* Work collaboratively with the Property Services and Estate Services Teams, to ensure estates are clean, safe and well maintained and carry out regular estate inspection walkabouts.
* You’ll play a key part in all new developments, establishing early design/service principles on new build schemes, developing robust management plans, ensuring a seamless handover and induction period.
* You will progress and prepare cases for court, representing this company at Court as required, ensuring any potential financial implications and risks are highlighted to the Team Manager.
* You’ll make appropriate judgements about how to deal with tenancy breaches, including identifying and acting on housing fraud.
* You’ll manage all tenancy/neighbourhood processes through to completion, in line with statutory timescales and policies and procedures, recharging costs for services where appropriate, including: mutual exchanges, successions, management transfers, settling in visits, welfare visits, changes to the tenancy, alteration requests, tort notices etc.
* You’ll create energy and achieve all team and personal targets, including Fire Risk Actions and Personal Emergency Evacuation Plans (PEEPS).
* You will assist/answer complaints/MP/Councillor enquiries within required timescales.
* Support vulnerable residents (including hoarding cases) to manage tenancies and risk, sign posting to internal and external support services.
* Build and sustain thriving and cohesive neighbourhoods by effectively managing schemes, including leading on managing anti-social behaviour
* Lead on Estate Walkabouts, Neighbourhood Action Plans and any events key to our visibility with residents.
* Regular liaison with the Rents & Service Charge Team to review service charge expenditure against the budgets, picking up on variances and ensuring these are communicated to residents.
* Lead on arranging and attending resident liaison meetings to discuss estimated budgets, actual accounts and any other relevant consultation.

What you will need

* We operate at a high level; you’ll need strong experience in a Neighbourhood Management or similar property management background.
* You’ll have expert and up to date knowledge of relevant legislation, procedures and good practice relevant to tenancy management
* Qualification in housing related/property management field (desirable).
* 5 GCSE (Grades A-C including English & Maths) or equivalent qualification and/or relevant experience
* Experience of representing at Court (desirable)
* You’ll have experience of the development process and managing new builds (desirable)
* Experience of dealing with antisocial behaviour.
* Understanding of service charge management.
* You’ll work flexibly to meet deadlines where appropriate and prepared to attend evening/weekend meetings, including responding to occasional out of hours emergencies.
* A flexible approach and a willingness to provide cover involving travelling to other offices and mobile working across a wide geographical area.

For the full role profile, to discuss in more detail or to apply email: Jodie@liquid-rs.co.uk