Service Charge Officer

We're recruiting for a Service Charge Officer on behalf of a leading UK housing organisation, helping to ensure residents receive accurate, transparent, and compliant service charge information.
Role Details

• Pay: £16.58 PAYE / £24.96 Umbrella
• Location: London (Hybrid working)
• Working Pattern: Initially 2 days per week in the office for training, before moving to 1 office day per month
• Contract: 3 months with potential extension

Key Responsibilities

• Respond to service charge enquiries from residents and internal teams
• Investigate and process service charge adjustments
• Support the resolution of complaints and service charge disputes
• Work with analysts to ensure estimates and actuals are accurate before issue
• Liaise with stakeholders to maintain accurate service charge records
• Support service charge-related projects and process improvements

About the Role This is an excellent opportunity to join a collaborative, customer-focused team dedicated to delivering fair outcomes and excellent service for residents. The successful candidate will play a key role in maintaining the accuracy and integrity of service charge information while supporting continuous improvement initiatives.